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TimeTied
Support

How can we help?

This page is the official support hub for the TimeTied app and website. Browse the FAQ below, or email us directly — we reply within 1 business day.

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Frequently asked questions

What does TimeTied actually do?

It gives every commitment an hour it can actually have. Tasks go onto a day timeline as blocks you can drag and resize, a focus timer runs against whichever block you are in, reminders lead you into a block and wrap it up again, and at the end of the week the app sets your plan against the hours you truly spent. The Features page walks through each piece in detail.

Which devices does TimeTied run on?

iPhone and iPad, plus Android phones and tablets. Your plan follows you between them once cross-device sync is switched on — a Pro capability, and one that stays off until you deliberately turn it on.

Is there a free version?

Yes, and it is a genuinely useful one rather than a demonstration: the daily planner with time blocks, a focus timer, block reminders and a week of insights history, at no cost. Pro and Team add templates, calendar sync, full history and shared schedules — email us for current pricing, or see what sits in each tier on the Pricing page.

How do subscriptions and cancellation work?

Paid tiers are billed through the Apple App Store or Google Play. Subscriptions auto-renew until cancelled, and you can cancel anytime in your store's subscription settings — App Store: Settings → your name → Subscriptions; Google Play: Play Store → profile → Payments & subscriptions. Cancelling at least 24 hours before renewal prevents the next charge.

Does TimeTied need access to my calendar?

No — calendar sync is entirely optional. If you enable it, TimeTied requests read-only access and uses it solely to display and sync your events inside the app. Your calendar data is never uploaded to third parties, and you can revoke access anytime in system settings. See our Privacy Policy for full details.

What data does TimeTied collect?

As little as we can get away with: your account details (if you create an account), the schedules and notes you make in the app, and basic technical data to keep things working. No advertising SDKs, no cross-app tracking, no sale of personal data. The complete list is in our Privacy Policy.

How do I wipe my account and everything in it?

There are two routes, and both end in the same place:

In the app: Settings → Account → Delete account. This permanently deletes your account and associated data.

By email: send a message to hello@gettimetied.it.com with the subject "Account deletion request" from the email address linked to your account.

Whichever route you take, the erasure finishes inside 30 days. A short list of records the law obliges us to hold on to — purchase receipts for tax, mainly — outlives the account, and the Privacy Policy sets out exactly which.

I found a bug or have a feature idea — where do I send it?

We'd love to hear it. Email hello@gettimetied.it.com with as much detail as you can (device model, OS version and steps to reproduce help enormously for bugs).

How do I make a privacy request (access, correction, erasure)?

Write to hello@gettimetied.it.com and say what you are after. A valid request gets its answer inside one month, which is the deadline UK GDPR sets, and every right you hold is spelled out in the Privacy Policy.

Contact us directly

For anything not covered above — support, billing, press, partnerships or privacy — email us. There is no contact form; a plain email reaches a real person faster.

Email support